01Who we are
Voyzim is operated under the trading name SymphonicGrow, an unincorporated business based in India (“we”, “us”). SymphonicGrow is not currently a registered company. We are responsible for the personal data described in this policy.
This policy applies to the Voyzim website, the customer dashboard and the travel eSIM plans we sell. It does not cover the websites of the mobile networks your eSIM connects to, which have their own privacy practices.
02What we collect
We collect only what we need to sell you a plan, deliver a working eSIM and help when something goes wrong.
- Account data — your name, email address, sign-in details and preferences such as language and currency.
- Order data — the destination, plan, price, order reference, purchase date and payment status. Card details are entered directly with Stripe. Our application does not collect or store your full card number; we store payment references and status needed to manage orders and refunds.
- Device and eSIM installation data — the eSIM identifiers (ICCID and, where your phone shares it, the EID), the device model and operating system version, and whether the profile was downloaded and enabled. We need this to provision the eSIM and to tell an installation problem from a network problem.
- Usage totals from partner networks — the time of first connection, the country and network you connected to, and the amount of data used. We receive totals, not the content of your traffic, the sites you visit or the apps you use.
- Support messages — what you send through the contact form or by email, including any screenshots and your order reference.
- Technical data — IP address, browser type, pages viewed and approximate location derived from your IP, collected through server logs and, where enabled, analytics.
03How we use it
| Purpose | Data used | Legal basis |
|---|---|---|
| Selling and provisioning your eSIM plan | Account, order, device and eSIM data | Performance of a contract |
| Showing data balance and validity in your dashboard | Usage totals, order data | Performance of a contract |
| Answering support requests | Support messages, order, device and usage data | Performance of a contract; legitimate interests |
| Service emails such as receipts and installation reminders | Account and order data | Performance of a contract |
| Preventing fraud and abuse of plans | Order, device, usage and technical data | Legitimate interests |
| Improving coverage, plans and the website | Aggregated usage and technical data | Legitimate interests |
| Marketing emails about new destinations | Account data | Consent — you can opt out at any time |
| Tax records and legal obligations | Order data | Legal obligation |
We do not use your data for automated decisions that have legal or similarly significant effects on you.
05How long we keep it
We retain personal data for the purposes described in this policy, including providing your account and eSIM services, resolving support requests, preventing fraud and meeting applicable legal obligations. Retention depends on the type of record, whether a plan or dispute remains active, and applicable tax or accounting requirements.
You can request deletion through your account or by emailing [email protected]. Some records may need to be retained for legal obligations or ongoing disputes. Contact us for information about the records associated with your account.
06Your rights
Depending on where you live, you have the right to:
- Access a copy of the personal data we hold about you.
- Correct anything that is inaccurate or incomplete.
- Delete your account and personal data, except records we must keep by law.
- Portability — receive your account and order data in a machine-readable format.
- Object to or restrict processing based on our legitimate interests, including marketing.
- Withdraw consent at any time where consent is the basis, for example by unsubscribing from marketing emails.
- Raise a complaint by emailing [email protected]. You may also approach a competent data-protection authority, consumer forum or court where applicable law gives you that right. Contacting us does not limit those rights.
To exercise a right, send a request through the contact form from the email address on your account. We may ask you to confirm your identity and will respond within any deadline required by applicable law.
08International transfers
A travel eSIM connects you to networks in other countries by design. When you use your plan, the partner network in your destination necessarily processes your connection there, under local law.
Our service providers and connectivity partners may process data in India and other countries. Any transfer must comply with the laws that apply to it. Contact [email protected] for information about providers and safeguards relevant to your data.
09Security
We use HTTPS for data in transit, encrypt eSIM installation credentials, and restrict access to account and administrative functions. Payment details are handled entirely by our payment processor.
Your eSIM QR code and activation code are sensitive: anyone with them can install your plan. Keep them private and do not share screenshots of them publicly. If you think your code has been used by someone else, contact us straight away.
10Children
Voyzim is not directed at children and we do not knowingly collect personal data from children. Accounts and purchases are intended for adults aged 18 or over. If you believe a child has created an account or bought a plan, contact us and we will delete the data.
11Changes to this policy
We may update this policy as the service, our partners or the law change. We will post the new version here with a new “last updated” date and, for material changes, email account holders before the changes take effect. Continuing to use Voyzim after that date means the updated policy applies.
12Contact
Questions, requests and complaints about privacy can be sent through the contact form or to:
- Email: [email protected]